Responsible Gaming at d060

1. Our Commitment to Responsible Gaming

At d060, we believe that gambling — whether on BRI Liga 1 football, international casino games, togel (Indonesia's traditional numbers lottery), or live dealer tables — should always be a form of entertainment, never a financial strategy or an emotional escape. We are genuinely committed to the well-being of every player on our Platform, and responsible gaming sits at the core of how we operate as a business.

This page outlines the practical tools we provide, the signs of problem gambling to watch for, and the support resources available to any player — in Indonesia or internationally — who feels that their gambling is no longer under control. We encourage every d060 user to read this page carefully, regardless of their current relationship with gambling.

Responsible gaming is not just a regulatory obligation for d060; it is a genuine value. We invest continuously in detection systems, staff training, and player-facing tools to ensure that the Platform remains a safe environment for the overwhelming majority of recreational players, while identifying and proactively reaching out to the minority who may need support.

2. 21+ Age Policy — Strictly Enforced

Access to the d060 Platform is restricted exclusively to individuals aged 21 years or older. This is a firm policy with no exceptions. Gambling by minors is harmful, and d060 takes every reasonable precaution to prevent it.

• Mandatory Age Verification: Every new account registration requires date-of-birth confirmation. We cross-reference this against government-issued identity documents (Indonesian KTP, passport, or driver's licence) during the KYC process.
• Zero Tolerance: Any account found to belong to an individual under 21 years of age will be permanently closed immediately upon discovery. All funds will be returned to the depositing payment method where legally possible, and the matter will be reported to relevant authorities where required.
• Parental Controls: If you share a device with younger family members, we strongly recommend activating parental control or content-filtering software to prevent access to gambling sites. Tools such as your device's built-in screen time features or third-party family safety applications can be effective barriers.
• Reporting Underage Users: If you have reason to believe that a minor has registered on the d060 Platform, please report this immediately to our support team at [email protected]. We will investigate and act promptly.

3. Our Responsible Gaming Safety Tools

d060 provides a comprehensive suite of responsible gaming tools, available free of charge to all registered players. These tools are designed to give you full control over your gambling activity and to help you set boundaries before problems develop — not just after.

4. Self-Exclusion in Detail

Self-exclusion is the most powerful responsible gaming tool d060 offers. It is designed for players who feel they are losing control of their gambling and need a firm, externally enforced barrier to stop. When you activate self-exclusion, your account is immediately suspended — you will not be able to log in, deposit, place bets, or receive promotional communications for the duration of the exclusion period.

Available Self-Exclusion Periods

• Short-Term (24 Hours – 7 Days): Suitable for players who want to take an immediate break after a difficult session or during a period of personal stress.
• Medium-Term (1 Month – 6 Months): Recommended for players who have noticed recurring problematic patterns and want a structured period away from the Platform.
• Long-Term (6 Months – 5 Years): For players who need an extended break and want the exclusion enforced for a significant period before any review is possible.
• Permanent Exclusion: A definitive, irreversible closure of your d060 account. Permanent self-exclusion cannot be undone. This option is appropriate for players who have decided to stop gambling entirely.

How to Request Self-Exclusion

1. Log in to your d060 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion.
2. Select your preferred exclusion duration from the available options.
3. Confirm your selection. You will receive an email confirmation to your registered address within minutes.
4. Alternatively, contact our 24/7 support team at [email protected] with the subject line "Self-Exclusion Request" and we will activate the exclusion on your behalf immediately — no login required.

5. Deposit & Loss Limits

Setting financial limits is one of the most effective ways to keep gambling within your personal budget. d060's deposit and loss limit tools let you define exactly how much money you are comfortable committing to the Platform over a given period — before you start playing, not after you have already exceeded your comfort zone.

Types of Financial Limits

• Daily Deposit Limit: The maximum total amount (in Rupiah, IDR/Rp) you can deposit across all payment methods in a single calendar day (WIB, UTC+7).
• Weekly Deposit Limit: Your maximum total deposits across any rolling 7-day period.
• Monthly Deposit Limit: Your maximum total deposits across any rolling 30-day period.
• Daily Loss Limit: Once your net losses for the day reach this threshold, you will be unable to place further bets until the next calendar day resets your allowance.
• Session Loss Limit: A per-session cap that ends your current gaming session automatically when your losses reach the defined amount, regardless of time.

Important Rules for Limit Changes

• Decreasing a limit takes effect immediately — there is no waiting period.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period, so the change does not take effect until the following day. This prevents impulsive decisions made during a session from immediately undermining your responsible gaming plan.
• Removing a limit entirely is treated as an increase and is also subject to the 24-hour cooling-off period.

6. Time-Out & Cooling-Off Periods

A time-out is a temporary suspension of your d060 account that gives you a structured break from gambling without the permanence of self-exclusion. Time-outs are ideal for players who are not in crisis but recognise that they need a short period of distance to reassess their habits.

During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Your account data, balance, and pending withdrawals are preserved and will be accessible once the time-out period expires. Any withdrawal requests submitted before the time-out was activated will continue to be processed normally during the period.

Available Time-Out Durations

• 24 Hours: A brief overnight break — useful after an unexpectedly long or emotionally charged gaming session.
• 3 Days: A weekend-length break, often helpful during periods of financial stress or significant personal events.
• 1 Week: A structured seven-day period to fully step away and evaluate your relationship with gambling.
• 2 Weeks: An extended break commonly recommended by counsellors as the minimum period needed to genuinely reset habitual behaviour.
• 1 Month / 6 Weeks: For players who want a more substantial cooling-off period while retaining the option to return after reflection.

To activate a time-out, visit Account Settings → Responsible Gaming → Time-Out, or contact our support team directly. Time-outs can also be activated by a family member or trusted person acting on behalf of an account holder — contact [email protected] with the relevant account details.

7. Reality Check Reminders

It is remarkably easy to lose track of time during an engaging gambling session — particularly on live dealer games, fast-paced slots, or in-play sports betting on BRI Liga 1 matches. d060's reality check feature interrupts your session at regular intervals with a concise summary of your current session, helping you make a conscious, informed decision about whether to continue.

Each reality check notification displays the following information:

• Total time elapsed in your current gaming session.
• Net balance change (profit or loss) since the session began.
• Total amount wagered during the session.
• A prompt asking whether you wish to continue playing or end the session.

Reality check intervals can be set to every 30 minutes, 60 minutes, or 90 minutes — or to a custom interval of your preference. The feature can be configured under Account Settings → Responsible Gaming → Reality Checks. We strongly encourage all players to activate this feature, even if they feel entirely comfortable with their current gambling habits, as a simple precautionary measure.

8. Recognising the Warning Signs

Problem gambling rarely develops overnight. It typically emerges gradually, and many individuals do not recognise the warning signs until the behaviour has already become entrenched. The following indicators may suggest that gambling is moving from recreational entertainment to a problematic pattern:

9. Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling screening frameworks. Answer them honestly — this checklist is for your personal reflection only and is not submitted to d060 or any third party.

10. Protecting Vulnerable Players & Those Around You

Responsible gaming extends beyond individual players. If you are concerned about the gambling behaviour of a family member, partner, close friend, or colleague, there are steps you can take to help — and steps d060 can take on your behalf.

If You Are Concerned About Someone Else

• Open a conversation: Approach the subject calmly and non-judgementally. Express concern in terms of what you have observed and how it affects you, rather than making accusations. In Indonesian family culture, these conversations can be sensitive — framing concerns around health and family well-being is often more effective than focusing on financial loss.
• Encourage professional help: Suggest that the person speak with a counsellor or contact one of the support organisations listed in Section 11. Offer to accompany them or help them make contact.
• Contact d060 on their behalf: If the individual has a d060 account and you have their consent — or if there is a genuine welfare emergency — contact our support team at [email protected]. We can activate a time-out or self-exclusion on the account holder's behalf under appropriate circumstances.
• Protect shared finances: If gambling is affecting household finances, consider placing separate bank accounts, restricting access to shared savings, or consulting a financial adviser for guidance specific to your situation in Indonesia.

Device-Level Protections

If you want to prevent access to gambling sites on a shared device — particularly to protect younger family members — consider installing parental control or content-filtering software. Many Indonesian mobile operators also offer optional content filters that can be activated at the network level. Your device's built-in screen time or usage controls (available on Android and iOS) can also restrict access to specific apps or websites.

11. Get Help — You Are Not Alone

Seeking help for problem gambling is a sign of strength, not weakness. d060 actively encourages any player who is struggling to reach out — either to our own support team or to a dedicated professional organisation. Help is available, it is confidential, and it works.

What Our Support Team Can Do For You

• Activate a time-out, deposit limit, or self-exclusion on your account immediately.
• Process a withdrawal of your remaining balance before an exclusion takes effect.
• Provide information about professional counselling resources available in Indonesia.
• Remove you from all promotional and marketing communications permanently.
• Escalate your case to our senior responsible gaming team for personalised follow-up.

Professional Support Organisations

The following types of organisations provide confidential support for individuals experiencing gambling-related difficulties. We recommend seeking out local Indonesian mental health helplines, community health centres (Puskesmas), or hospital psychiatric units (Poli Jiwa) in your area for in-person support. International online resources are also available in English for players who prefer this channel.

• Indonesian Mental Health Helplines: The Indonesian Ministry of Health operates a mental health hotline accessible to all residents. Contact your local Puskesmas or RSUD (regional public hospital) for a referral to a counsellor specialising in addiction and behavioural issues.
• Gamblers Anonymous (International): A global peer-support fellowship for individuals who recognise they have a gambling problem. Meetings are available online and may be accessible to Indonesian players via video conference.
• Family Support Groups: Support organisations for family members of problem gamblers (Gam-Anon equivalent) can provide guidance and emotional support for those affected by a loved one's gambling behaviour.
• Online Cognitive Behavioural Therapy (CBT) Resources: Several international platforms offer structured, evidence-based self-help programmes for problem gambling, available in English and increasingly in Bahasa Indonesia.

d060's Core Responsible Gaming Commitments